Need assistance identifying your Franke tap or selecting the right spare part? Visit our Tap Spare Parts Help & Guides page for expert advice and troubleshooting tips. Franke Ascona Tap Spout Guide: If your Franke Ascona Tap is dripping, follow our guide for useful information to help identify the cause of the drip. The Franke Ascona Tap Spout is available in both Chrome and Silk Steel (Brushed) finishes. . Close up of 3668R Detail Frequently Asked Questions – Franke Ascona Tap Spout: Are these spouts brand new? Yes, every part we sell is brand new and unused. While we offer a small discount for parts that might have minor imperfections (found during inspection), the parts are in perfect working order. Does this spout come with an O-Ring Kit? Yes, the spout includes the O-Ring Kit and Perlator. If you only need the O-Ring Kit, you can purchase it separately. Does the spout include the grub screw? Yes, the spout comes with a grub screw. We also sell grub screws separately. There are several sizes of grub screws used with this tap, so it’s a good idea to keep your original screw when removing the spout. We recommend using a cloth around the base of the tap to catch the screw, in case your original size differs from the provided ones. Can’t find the grub screw? Feel around the back of your tap, as it’s a small hole, usually located at the back of the tap base. Do you provide silicone grease? We don’t include silicone grease as it should be freshly applied during installation. You can purchase it from most builders’ merchants. Do I need a plumber to install this? Most people find this a straightforward DIY job. You can follow our step-by-step guide: How to Remove a Kitchen Tap Spout. Why Our Genuine Spouts Are Offered at a Discount All of our spouts are brand new, genuine parts directly from the original tap manufacturer. Each spout undergoes a thorough inspection before it’s shipped out. If we notice any minor imperfections, we list those parts as ‘seconds’ and sell them separately. In some rare cases, a tiny mark (often no bigger than a pinhead) might slip through unnoticed. Instead of increasing prices to account for the occasional return, we offer a small discount on all spouts. This way, you get great value while we continue to deliver the high-quality products and service we’re known for. Genuine Spare Part This is a genuine spare part, sourced directly from the original manufacturer of your tap. Genuine = Perfect fit, rigorously tested by the manufacturer.Compatible = Made by a third party, may not fit correctly or last as long. We’ve seen compatible parts lead to leaks and damage. By choosing genuine parts, you protect both your tap and your warranty. If you don’t know which spout you require, Contact us for assistance. This is a Genuine Spare Part Parts might be modified by the manufacturers as part of their continual improvements. We cannot always guarantee that a part will fit an older version of a product. All spare parts that do not fit can be returned for a refund excluding shipping costs. Please Contact us prior to purchasing if you are unsure if this is the correct part for your Kitchen Tap as our Expert Customer Service Team are there to assist you. We ship from Ireland Monday to Friday to ROI and NI We usually dispatch the same day if the order is placed the night before or by 12 noon on a working day. Shipping Costs (P&P): Post (not trackable) Free shipping Courier (trackable) €6.15 with DPD We make no profit from Shipping. For very small items: Screws, O Ring Kits, Aerators & some Bushes, where we can post, we post at no additional charge to the customer. Some Bushes and all Valves / Handles, due to size cannot be posted. Courier costs include VAT and costs of packaging. Current Shipping Times: DPD / Freight Forwarder is usually 1-2 working days but please allow longer if you live in a remote location as some couriers do not cover remote areas daily. It is very important to ensure that your shipping address is correct and always to include your Eircode / Postal code. Couriers look for a mobile phone to aid delivery. Post is usually 1-2 working days but it could take longer to be delivered in N.I. At peak times of the year e.g. Christmas Period, or extreme weather, there could be delays countrywide in deliveries as volumes of goods sent by Post / Courier increase or are delayed by adverse weather conditions. This is outside our control. Reminder to avoid any misunderstandings: The only items we ship direct to any customer are Clearance Sale Products and Spare Parts. See here for Terms and Conditions relating to any product bought directly from our website. All our other products can only be purchased via our Retailers, and you can find a comprehensive list here in our Find a Retailers Section, that list, county by county, all the contact information of our Retailers that sell our products.
